Global Moderators

@rkvalvaa

I believe that this should be possible with the existing options in the QUE interface. If you click on the three horizontal bars on the leftmost column of the Campaign view, there should be a drop-down menu. If you click on “Columns”, there should be a list of all of the properties contained in the Jobs for the current Campaign. If you then check the box of the property you’d like to see and hit “Apply”, it should add that property to the Campaign interface layout.

It might be necessary to click the “Refresh Column Values” button if the Job value you’re looking for isn’t initially available. See if that works for what you’re looking to accomplish. If not, or if there’s an issue adding an additional column, let us know, and we’ll see where we need to go from there.

Thanks!

@pbretz

The jobs being left in a state of “processing” in Google Sheets is actually a bug left over from the way the Google API updates when footage is missing. Technically speaking, the render-status should be changed to “done” in the Google Sheets since it completes the Job with the option set in the Templater Preferences dialog.

This was a scenario we likely should have envisioned in the past, but our assumption was that customers would use Spot Checks rather than the render-status to check for outputs with missing footage.

Either way, we’ll see about implementing some sort of flag to indicate Jobs that complete with missing assets.

Thanks,

Jeff

@pbretz

Unfortunately, there isn’t a feature currently built into either Templater or QUE to report when a Job has been skipped. However, now that you’ve brought it up, we’re going to open up an internal ticket and see if we can add some options to allow Templater to report failed/skipped Jobs.

As soon as we have more information, we’ll go ahead and update this thread.

Thanks!

@pbretz Hi Pete, I checked in and it looks like we’ve got it fairly high on our list, and we’re eyeing early next year for release. I don’t have an exact timeframe, but hopefully in the first few months.

@rkvalvaa

Glad to hear it. If you have any other questions or run into any other issues, please don’t hesitate to get in touch.

Thanks!

@rkvalvaa

Hmmm, that’s a bit odd. Typically, the only thing you’d need to do to swap between projects in the QUE dashboard would be to set which Autograf you wanted the Job to load in the “Edit Job” window. This should then be reflected in the “Autograf” column in the campaign view.

If the status of the Job is being set to “queued”, then the data should have been passed over to Templater for processing. In that case, we’d want to check the log in Templater to see if something is holding up the switch to the other aep file. If you click on the “Show Log” button or open the templater.log file, do you see any errors present there? Are there any errors in After Effects once Templater picks up the data from QUE?

One last note. If you’d like to process data from more than one Campaign on a single Satellite. You’ll need to go to the “QUE Configuration” section in the Templater Preferences and check the box that reads “This Satellite processes Jobs in all Campaigns”. This will allow Templater to read any job assigned to the appropriate Satellite, regardless of which Campaign contains them.

Let us know what you can about how the system is configured, and we’ll see what we can do to get this issue resolved. If sharing .log data is necessary and you’d like to do that more directly, keep in mind that you can always email us at support@dataclay.com.

Thanks!

@motion-jp

Glad to hear it! My guess is that something went wrong when the previous project was imported, and an asset was incorrectly reported as a JPEG sequence instead of a static image file. It’s possible that AE then cached that asset state, so every time the file was loaded, AE saw it as a sequence regardless of whether it was previously removed or not.

We haven’t seen that particular scenario before, but it’s good to hear that you were able to get it resolved. If you run into any additional problems, please feel free to get in touch.

Thanks!

@motion-jp

We’ve seen this issue come up once before. It mainly seems to be related to a scenario where images are labeled in sequence (image01.jpg, image02.jpg, etc.), and the import option in After Effects that reads “ImporterJPEG Sequence” is enabled. Let me lay out what we encountered previously, and hopefully, that will give you some insight into what’s happening here.

So there are two scenarios that we’ve seen that could explain this. The first is when an image is imported into After Effects with the “ImporterJPEG Sequence” checked. This creates an asset that’s a JPEG sequence instead of a static image. When this asset is dropped into the timeline, it reads as a single-frame media file as opposed to a JPEG. This causes the layer to shrink to one frame whenever the first image in the sequence is loaded. In this scenario, cycling through the Templater data to image02, image03, etc., causes the layer to revert to a static image since those other images aren’t read as a JPEG sequence.

In the alternate scenario, the project already uses image01, and the JPEG sequence is imported after the fact. In this case, Templater will check the project file for image01 when it’s loaded, find the JPEG sequence, and then swap it in, causing the layer to be switched with the 1-frame media file.

The easiest way to fix this issue is to search your project for any JPEG sequences that are present and then right-click and choose Replace Footage>File. From there, you’ll want to select the appropriate image file and ensure that the “ImporterJPEG Sequence” option is unchecked. This should replace the sequence with a static image, which should keep this from occurring in the future.

Hopefully, that’s all that this is, but if you run into any difficulties or this doesn’t fix the problem, please feel free to let us know, and we’ll see where we need to go from there.

Thanks!