Media Offline error
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Hey!
I am trying to swap images in my comp but when I try to preview I get this “Media offline” error.
I have checked the footage path and it’s correct, the images that I want to swap are there in the folder.
Are there any tips on how to solve this?Many thanks
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Hello!
Our best bet to see what’s happening here is going to be to check what’s being written to the templater.log and templater.err files. The .log file should give us a better idea of what’s happening behind the scenes when Templater attempts to swap in the new media, and the .err file should contain any After Effects errors that might be present during the reversioning process.
If you’d prefer to send those files to us directly, please feel free to drop us a line at support@dataclay.com. Otherwise, I’d recommend starting by examining the templater.err file to see if there are any obvious errors there that could point us toward the cause of the problem.
Hopefully, that’ll get us moving in the right direction so we can resolve this issue and get you up and running.
Thanks,
Jeff
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Thanks for the response
I can’t seem to find any obvious errors by looking at the log. I sent the files to the email that you provided.
Thanks
