Hello everyone,
We’ve recently received reports about a few issues that are occurring with Templater version 3.4.1. We’re currently working to develop fixes for both of these problems, but we thought it would be helpful to note the details here in case anyone else is encountering these bugs.
Google Sheets Login Issue
This issue appears during the initial login and authorization process when connecting to Google Sheets. Once the user completes the browser login to Google and returns to Templater to hit the “Authorize” button, the Templater “Status” area shows a message reading “Request a Google access token. Please wait…” and does not finalize the login process.
This issue seems limited to After Effects 2024, so this error should not be present if 2023 or below is used. We’ve also received some reports that this problem might be limited to preexisting files. Some users have reported that if AE 2024 and Templater 3.4.1 are fully removed and reinstalled and a new AE file is opened, that Templater will connect to Google Sheets without an issue.
If downgrading to AE 2023 or using a new, blank file is not feasible, it should be possible to revert to Templater 3.2.0 to connect to a Google Sheet data source. Templater 3.2.0 can be downloaded here:
https://dataclay-assets.s3.amazonaws.com/Templater_3.2.0_14224_MFG.zipBlank Cells Are Not Being Recognized as Faulty
This issue is related to the option in the Templater Preferences>Footage panel that reads: “Consider empty cells or null values as faulty.” When this option is enabled, Templater should consider any blank values in the Data Source to be “faulty” and implement the behavior designated in the “When Templater cannot find or import referenced footage…” field.
At the moment, this does not appear to be functioning as intended, as Templater will ignore the setting present in the “When Templater cannot find…” field.
If the desired behavior is to use one of the placeholders specified in the “Placeholder for missing visual/audio footage” fields, we recommend that the user substitute the blank fields in the Data Source with direct links to the desired placeholder file. This should cause the assets to be swapped in cases where no data is present.
However, if we want to use the other options in the “When Templater cannot find or import referenced footage…” drop down, we’ll need to downgrade to Templater 3.2.0 using the link provided above.
Conclusion
We are currently working to resolve both of these issues as quickly as possible, and we’d like to thank you all for your patience as we work through these problems. If you have any additional questions, please feel free to reach out to our Support Team at support@dataclay.com.
Thank you.