@jantrybus1993 It seems at first glance that your SRT files are not in the standard format that is expected by Templater.

The SRT format requires HH:MM:SS,MIL, but in your screenshot it just shows seconds or frames? The convention is hours:minutes:seconds,milliseconds.

Can you update your SRT to see if it the be read properly by Templater?

@megan

Thanks for getting in touch with us. We recently identified a bug in Templater 3.7.1 that is almost certainly the cause of this error message.

To fix it, we’ll want to open the Templater Preferences, then click “Advanced” and uncheck “Layout engine” and “Time Sculpting”. Next, click on the “Bot” tab in Templater’s Preferences and ensure the “Prevent event script execution on Preview” is enabled. Once that’s done, we’ll want to see if the error persists. If it goes away, we should be able to reenable the “Layout engine” and “Time Sculpting” options.

If we continue to see the issue after performing these steps, we’ll probably want to continue this conversation through our support channels, as we’ll likely need to get some log files from the system that might contain information that wouldn’t be appropriate to post publicly. If we end up going that route, you can email us at support@dataclay.com or post a new helpdesk ticket right here.

Thanks,

Jeff

@Tom10 @Jeff @Maris @Jon
Had the same issue for our own custom renderfarm. When starting AE over cmd you can actually add a “-noerr” flag that suppresses this popup.

So now we always start AE over a .bat file with this flag:
start afterFX.exe -noerr