Clear reference to asset
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Hi,
We have a template that references a dynamic audio asset, a spoken name. We have an audio asset that is a blank mp3 file. All other audio assets are spoken names. We have one name that is referenced when previewing records that at one time loaded the blank mp3 file. We have updated the audio asset to have an actual name spoken. When we preview a record that should load the new asset, it continues to reference the blank mp3. We’ve tried a number of steps to rectify the issue: 1. we’ve reloaded the mp3 in the Project panel, 2. we’ve renamed the correct asset to prompt Templater to ask us where the missing asset is and selected a different asset, then done the same to enable us to point to the correct asset. 3. we’ve cleared caches in AE. We can’t get the correct asset to be referenced in AE. Any suggestions?
Pete
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Hmmm. That’s quite odd. The only thing I can think of that might be interfering with the asset swap in the way that you’ve described is if an Event Script is present that’s overriding Templater’s standard reversioning logic before it can be performed.
If that’s not the case, it might be beneficial to try manually replacing the asset in the AE Project panel by right-clicking on it and using the Replace Footage> File option. If that still doesn’t swap the file, there might be an issue with After Effects or this specific Project file that we’ll need to address.
Another option that might get things moving in the right direction would be to look at the templater.log and, more importantly, the templater.err files to see if there are any messages there that might give us a better idea of what’s happening when Templater attempts to reversion the layer in question.
If there is a failure reported in either of those files, we could be looking at a situation where another logic problem is causing Templater to stop the reversioning process before it can process the mp3 layer in question.
If you’d like to share those files here, we can certainly take a look. However, if the logs contain sensitive information, you can also get in touch with us at support@dataclay.com, and we’ll be more than happy to continue troubleshooting the issue through that channel.
Let us know how it goes and we’ll see where we need to go from there.
Thanks,
Jeff
