Issues with file extension
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Hi,
I am currently using Templater 3.3.2,
Templater is downloading the footage but it has no file extension, it should be .mp4 and when I do add that manually it works and opens the video.
It is also not importing the footage in my AE project.
Here is a screen shot:
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If I understand correctly, this project is using remote URLs to host footage that should be swapped out by Templater. The issue is that the footage assets are being downloaded without a file extension; is that correct?
If so, could you provide some examples of the sorts of remote asset references that are being used here? We recently made some changes to Templater that should allow it to use slightly more ambiguous links, but we’d need to see what exact format we’re dealing with in order to figure out what’s happening.
If you’d like to provide more specifics in a less public area, you can always open a support ticket with us at support@dataclay.com. Otherwise, we’ll need to see more information about how things are set up to get a better handle on why the footage is having an issue.
Let us know what you can, and we’ll see where we need to go from there.
Thanks,
Jeff
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@Jeff I just emailed for more info.
